Terms and Conditions

Extra labour charges may apply depending on the complexity of the solution. As an example if we determine your hard drive has failed, and you would like it replaced then extra labour charges would apply as well as the cost of the parts. The reason for this is that in order to replace the hard drive it will be necessary to reinstall Windows. You will always be informed of any further charges before the work is carried out, and then it is up to you if you wish to proceed or not.Many faults can be a real puzzle to solve but we have at our disposal some excellent low level diagnostic software tools which can be loaded into memory before the operating system boots, thus bypassing the operating system. We can then run "Burn-in" tests, a series of tests designed to fully test the computers hardware components, from CPU and memory through to hard drives, ports and graphics whilst outside of the Windows environment. In the case of intermittent faults these tests can be set to loop continuously, soak testing the computers hardware until the fault manifests itself. We also utilise Windows stress testing software, which was developed to place load on all of the various components whilst in the Windows environment, which has the effect of forcing intermittent faults to appear. We can then run either single tests, or suits of tests over a particular time period, which again is useful for diagnosing intermittent faults. After we repair a computer, depending on the type of repair, we normally carry out a soak test, either at low level, or in Windows to fully test our repairs. This ensures that we deliver a reliable and fully repaired computer back to the customer. These processes can often take hours to complete, depending on memory and disk size, and we keep the fixed price costs down by running other tasks in parallel.

Relatively straightforward faults can normally be solved within 24 hours, but occasionally we may require the computer for longer, especially in the case of intermittent faults or awaiting parts.

We cannot offer a fixed price for carrying out diagnostic services in you home or business, however we are happy to carry out this service at your premises but our standard hourly rates will apply. Simple faults can often be diagnosed fairly quickly, but more complicated intermittent faults can take several hours to properly diagnose.

What is included in this service:-

• Collection and re-delivery of your computer or an on-site visit if within our service area.

• Full diagnostic analysis and report.

• Suggested solution to your problems and fixed if relatively straight forward (software conflicts for example).

• No solution, no fee. If we can’t suggest a solution, we will return your computer to you for no fee (does not apply to on-site diagnostic services).

• No obligation to have any further work carried out. If additional fees, parts of software are required to fix your computer and you decide you don't want to have your PC fixed after our initial diagnostic service, we will return it to you for no further charge.

• Valet of your internal components. Often the internal components of a PC become covered in dust which can lead to overheating problems. During our standard diagnostic service we make sure that your computer is in a good internal shape.

What is not included in this service:-

• We are happy to investigate Laptop problems, but cannot offer "no-fix, no-fee" guarantee. This is due to the nature of Laptop computers and the limited availability of spares.

• Parts or software. If these are required they can either be supplied by the customer (delivered to us) or we can supply them at competitive rates. If these are required, the customer will be fully informed of the price prior to any work being undertaken.

• Additional peripherals, for example printers or scanners. If you are having problems associated with PC peripherals we can help you solve these by using our on-site service. Hardware faults of PC peripherals, for example printers and scanners are not repaired by us.

• Backups of customer’s data. We do not hold back-up's of customers data, so please ensure you have saved any important files to floppy disk or CD before we start work on your PC. We cannot be held responsible for files lost or deleted during work on your computer though we will endeavour wherever possible to leave customer's files unchanged. Occasionally it may be necessary to delete files or the entire disk during the fault-finding / rectifying process.